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Terms & Conditions

General Terms & Conditions

Returns Policy

Guarantee

Effects Of Cancellation

Goods, Pricing, and Availability

Product Descriptions

While we strive to ensure that all graphical representations and descriptions of goods on hifoix.co.uk accurately reflect the actual products, variations may occur. This does not exempt us from liability for errors due to our negligence and applies only to variations of the correct goods, not entirely different products. For incorrect goods.

Product Specifications

Depending on the product, you may be required to select specific options such as size, model, colour, or other features when placing your order.

Stock Availability

In-stock items are typically dispatched within 1-3 days. “Available to order” items refer to products that are either en route to us, special order items, or those that are shipped directly from the distributor to you.

Pricing

All prices listed on the website are accurate at the time of posting. We reserve the right to change prices and modify or remove special offers as necessary.

Price Changes

If a price changes after you place an order but before we process it and take payment, we will contact you with the updated price before proceeding.

VAT

All prices on the website include VAT unless otherwise stated.

Order Availability

Your order is subject to availability. If we are unable to supply the goods, we will inform you and will not charge you. Any payments made will be refunded in full.

Site data accuracy

We strive to maintain accurate pricing and stock levels, but occasionally, mistakes can happen. After all, we’re only human.

 

Hifonix Terms and Conditions – International Orders

1. Import Duties and Taxes
International customers are responsible for any applicable import duties, taxes, and customs fees imposed by their country’s government. These charges are not included in the purchase price or shipping cost and must be settled directly with the relevant customs authority upon the arrival of the goods.

2. Customs Clearance and Delays
Customs policies vary widely by country, and Hifonix has no control over potential delays or additional fees that may arise during the customs clearance process. Customers are advised to check with their local customs office to understand the import regulations applicable to their order.

3. Refusal to Pay Duties and Taxes
If a customer refuses to pay import duties or taxes, resulting in the order being returned or abandoned, any additional costs incurred (including return shipping fees, storage fees, or disposal charges) will be deducted from the refund amount. Shipping fees paid at the time of purchase are non-refundable.

4. Liability Disclaimer
Hifonix is not liable for any additional costs, delays, or issues arising from the import process. By placing an international order, the customer agrees to accept full responsibility for all applicable charges and requirements.

For further assistance, please contact our support team before placing your order.

Damaged Goods And Returns Policy.​

At Hifonix, we strive to ensure your complete satisfaction with every purchase. If you are unsatisfied with your purchase, we are here to help. Please review our returns policy below.

Returns Policy

1. Return Periods

• Unopened Items: You may return unopened items within 30 days of the purchase date for a full refund or exchange.
• Opened Items: You may return opened items within 14 days of the purchase date for a refund or exchange, subject to inspection and a possible restocking fee.

2. Exclusions The following items are not eligible for return or exchange:

• Earphones: For hygiene reasons, we do not accept returns on earphones once the packaging has been opened.
• Perishable Products: Perishable Items cannot be returned.
• Limited Edition Products: Limited edition products are non-returnable.
• Special Order Items: Items ordered specially at the customer’s request cannot be returned or exchanged.

3. Conditions for Return To be eligible for a return, the item must be in the same condition that you received it, and in the original packaging. The item must include all accessories, manuals, and documentation.
4. Process for Returns

• Step 1: Contact our customer service team at sales@hifonix.co.uk or call 0121 382 5444 to initiate a return. Please provide your order number, the item(s) you wish to return, and the reason for return.
• Step 2: Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item.
• Step 3: Pack the item securely in its original packaging, including all accessories, manuals, and documentation. Clearly write the RMA number on the outside of the package.
• Step 4: Ship the item to the address provided by our customer service team. We recommend using a trackable shipping method.

5. Refunds Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment within 7 – 14 days. Please note that shipping costs are non-refundable.
6. Exchanges If you wish to exchange an item, please contact our customer service team. Exchanges are subject to product availability.
7. Damaged or Defective Items If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, including any shipping costs incurred.

Please ensure both packaging and product are in sellable condition. If the packaging or good/s are not in sellable condition, a charge may be applied to compensate for lost value.

Contact Us For any questions or concerns regarding our returns policy, please contact us at:

• Email: sales@hifonix.co.uk
• Phone: 0121 382 5444
• Address: 396 Birmingham Road, Sutton Coldfield, West Midlands, B72 1YJ, United Kingdom

We appreciate your business and aim to provide a hassle-free return process.

Guarantee

Product Warranties

All products sold on our website are covered by the manufacturer’s warranty. Please refer to the product documentation for specific warranty details. Our liability is limited to the repair, replacement, or refund of the product, as per the manufacturer’s warranty.

Limitation of Liability

To the fullest extent permitted by UK law, we shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. This includes but is not limited to loss of profits, data, or other intangibles.

Effects Of Cancellation If You Cancel The Contract:

Termination and Cancellation

Termination by Either Party

Either Hifonix or you may terminate your account at any time. If we terminate your account, you will be notified via email with an explanation, though we reserve the right to terminate without providing reasons.

Effect of Termination by Us

If we terminate your account, any current or pending orders will be cancelled and will not be dispatched.

Cancellation of Purchases

We reserve the right to cancel any purchase before processing payment or dispatch, without stating reasons.

Refunds on Cancellations

If an order is cancelled before dispatch, any payments made will be refunded.

Termination by You

If you terminate your account, any unshipped purchases will be cancelled, and you will receive a refund for payments made.